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Job Guarantee Refund Policy
Job Guarantee: ISSA offers a money-back guarantee to candidates who have completed the Certified Personal Trainer program or the HCI Pathway Health & Wellness Coach Training program.
To qualify for the money-back guarantee:
Certified Personal Trainer | HCI Pathway Health & Wellness Coach Training |
|---|---|
You must be a US Resident and eligible to work in the United States | You must be a US Resident and eligible to work in the United States |
You must have purchased the Certified Personal Trainer Program after June 1, 2018 | You must have purchased the HCI Pathway Program after June 25, 2024 |
You must have completed the course requirements and earned your certification | You must have completed the course requirements and earned your certification |
You must take and pass the NCCPT Certified Personal Trainer NCAA Accredited proctored exam | You must take and pass the NBHWC/NBME Health & Wellness Coach Certifying Examination within one year of Pathway certification |
Meet the minimum requirements of gym employment and apply and interview with at least 3 gyms within 6 months of completing your certification course | Meet the minimum requirements of coaching employment, apply for, AND complete at least three interviews with three health & wellness organizations within six months of completing your board certification |
To request a refund, visit the Job Guarantee section of our website. Review the requirements listed there and download the Job Guarantee Request Form. Fill it out and email to jobguarantee@issaonline.com for review.
Any refund issued will be automatically refunded to the original payment form within 30 days.
The job guarantee terms are subject to change and any changes will be binding. The most updated terms can be found on our website: https://www.issaonline.com/resources/terms-and-conditions
The Job Guarantee Refund applies only to the purchase of the Certified Personal Trainer Course or the HCI Pathway Health & Wellness Coach Training program and the related price paid. The refund amount will be equal to the price, less discounts, of the Course, as stated on the student's receipt.
Please note: By submitting your completed Job Guarantee Request Form, you give consent to ISSA to contact any employers you have listed to confirm application and non-selection for the employment position.
